How We Collect and Use Your Personal Information
This Privacy Policy describes how Strong Steel Doors (referred to herein as “we”, “us” or “our”) collects, uses and shares your personal information when you visit our website, make a purchase, or otherwise interact with us. This policy applies to all visitors, users and customers of strongsteeldoors.com.
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Personal Information We Collect
Information You Provide Directly
When you interact with our website, we may collect information that you provide directly to us, including:
- Your name, email address, phone number and postal address when you submit a contact form, request a quote or place an order.
- Payment and billing information when you make a purchase, including card details and billing address.
- Any additional information you choose to provide in correspondence with us, such as project details or product specifications.
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of your visit, time spent on pages and other diagnostic data. This data is collected through cookies and similar tracking technologies.
Information from Third Parties
We may receive information about you from third-party services that you use to interact with us, such as payment processors, analytics providers and marketing platforms. This information may include transaction data, demographic information and behavioural data related to your use of our website.
How We Use Your Personal Information
Products and Services
We use your personal information to fulfil orders, process payments, arrange delivery, provide customer support and manage your account. This includes sending you order confirmations, dispatch notifications and any other communications related to your purchase.
Marketing
With your consent, we may use your personal information to send you marketing communications about our products, services, promotions and events that may be of interest to you. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Security
We use your personal information to detect, prevent and address fraud, abuse and security issues. This includes monitoring for suspicious activity on your account and verifying your identity when necessary.
Communication
We use your personal information to respond to your enquiries, provide customer support and send you important notices about our services, such as changes to our terms, conditions and policies.
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic and personalise content. A cookie is a small text file placed on your device when you visit our website.
For detailed information about the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.
How We Disclose Personal Information
We may share your personal information with third parties in the following circumstances:
- Service providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders and conducting our business. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities, such as a court order or government investigation.
- Business transfers: In the event of a merger, acquisition or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- With your consent: We may share your information for any other purpose with your explicit consent.
Third Party Websites and Links
Our website may contain links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies or practices. We encourage you to read the privacy policy of every website you visit.
Children's Data
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action to remove that information.
Security and Retention of Your Information
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. When your information is no longer required, we will securely delete or anonymise it.
Your Rights
Under applicable data protection legislation, you have the following rights regarding your personal information:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right to delete: You have the right to request that we delete your personal information, subject to certain exceptions.
- Right to correct: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to portability: You have the right to request a copy of your personal information in a structured, commonly used and machine-readable format.
- Right to opt out: You have the right to opt out of receiving marketing communications from us at any time.
- Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Right to appeal: If you are not satisfied with our response to your request, you have the right to appeal our decision by contacting us directly.
To exercise any of these rights, please contact us using the details provided below.
Complaints
If you have any complaints about how we handle your personal information, please contact us using the details below and we will endeavour to resolve your concern. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact the ICO at ico.org.uk.
International Users
If you are accessing our website from outside the United Kingdom, please be aware that your information may be transferred to, stored and processed in the United Kingdom where our servers are located and our central database is operated. By using our website, you consent to the transfer of your information to the United Kingdom. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Contact
If you have any questions about this Privacy Policy or our data practices, or if you would like to exercise any of your rights, please contact us:
- Email: del.thomas@jmanny.com
- Address: Unit 5 Varlin Court, Caerphilly, WLS, CF83 1BQ, GB